Welcome to Excellence - Remote Learning Options
We provide a range of cost-effective and flexible training pathways that are accessible from your desktop or mobile device. With a range of choices to suit business or individual needs including virtual and interactive classroom programmes facilitated by industry experts, downloads and takeaways to support learning activity and a free practical skills webinar. We've covered all the essential topics you need to build confidence, update skills and extend your knowledge about the changing world of customer service.
We are able to offer THREE 2 hour virtual sessions to update customer service skills or as a return to work refreshers. Participation will be facilitated by one of our accredited industry experts and reflect and explore new and changing customer expectations along with top tips and ideas on how to deliver memorable customer service experiences. Certification will be provided on completion of the session.
Sessions are competitively prices at £45 per session, with a £15 discount if an individual purchases all three sessions.
Sessions currently available:
Exceeding Expectations - Tuesday 8th March 10-12 Noon
Handling Complaints - Thursday 18th March 10-12 Noon
Welcoming Everyone - Wednesday 24th March 10-12 Noon
Date not suitable? If you are interested in these courses, but these dates are not suitable please email email@example.com to express you interested in future sessions
This is a new, cost-effective way of learning with the added benefit that individuals or teams can work through the topics at their own pace.
For just £25pp (introductory offer) you can download our 'Customers Service Excellence' remote training course. With 8 easy to digest modules, this is a great way to refresh and enhance existing customer service skills or learn customer service principles for the first time.
download the Customers Service Excellence workbook
work through the topics in the eight short modules
download and complete the multiple-choice end assessment
If you achieve a score of 70% plus, then a Welcome to Excellence certificate will be emailed to you. A score of less than 70% means you will need to revisit the modules and take the assessment for a second time
Take a look at our free webinar with up-to-date advice from Catherine Bowie, an industry expert and Welcome to Excellence accredited trainer, who will guide you through how to create amazing customer experiences that really make a difference in these changing times.