Welcome to Excellence - Remote Learning Options

We provide a range of cost-effective and flexible training pathways that are accessible from your desktop or mobile device.  With a range of choices to suit business or individual needs including virtual and interactive classroom programmes facilitated by industry experts, downloads and takeaways to support learning activity and a free practical skills webinar. We've covered all the essential topics you need to build confidence, update skills and extend your knowledge about the changing world of customer service.

Get in Touch

If you would like to find out more about how TSE Training can help your organisation please contact us on:

Tel: 023 8062 5533

Email: training@tourismse.com

We are now offering 2 hour virtual training sessions to update customer service skills or as a return to work refresher. Participation will be facilitated by one of our accredited industry experts and reflect and explore new and changing customer expectations along with top tips and ideas on how to deliver memorable customer service experiences. Certification will be provided on completion of the session.

Sessions are competitively priced at £45 per session.

Sessions currently available:

  • Welcoming Everyone          - Thursday 25th November 10am-12pm

  • Exceeding Expectations     - Wednesday 2nd February 10am-12pm

  • Handling Challenges          - Tuesday 8th February 10am-12pm

  • Welcoming Everyone          - Monday 14th February 10am-12pm

Date not suitable? If you are interested in these courses, but these dates are not suitable, please email training@tourismse.com to express your interest in future sessions.


We are now offering our popular face to face courses via zoom as well. Participation will be facilitated by one of our accredited industry experts. Courses last between 5 and 6 hours and are split over 2 zoom sessions.  Attendees will be sent participant guides in advance of the training and will receive full Welcome to Excellence Certification on completion of both sessions.

The course (2 sessions) are competitively priced at £90 per person (£81 for Tourism South East members)

Sessions currently available:


  • Welcome Host Gold            Monday 15th November and Thursday                                                       18th November (10am to 12:30pm both days)

  • Successful Selling             Tuesday 1st March and Thursday 3rd March                                               (10am to 12:30pm both days)​

Other courses available are Exceeding Visitor Expectations, Welcoming All Customers

Date not suitable? If you are interested in these courses, but these dates are not suitable please email training@tourismse.com to express you interested in future sessions

Introductory Offer

This is a new, cost-effective way of learning with the added benefit that individuals or teams can work through the topics at their own pace.

For just £25pp (introductory offer) you can download our 'Customers Service Excellence' remote training course. With 8 easy to digest modules, this is a great way to refresh and enhance existing customer service skills or learn customer service principles for the first time.


  • download the Customers Service Excellence workbook

  • work through the topics in the eight short modules

  • download and complete the multiple-choice end assessment


If you achieve a score of 70% plus, then a Welcome to Excellence certificate will be emailed to you. A score of less than 70% means you will need to revisit the modules and take the assessment for a second time


Take a look at our free webinar with up-to-date advice from Catherine Bowie, an industry expert and Welcome to Excellence accredited trainer, who will guide you through how to create amazing customer experiences that really make a difference in these changing times.

> Watch Now