Welcome to Excellence have put together a short ‘remote learning’ course -'Customer Service Excellence' that you can complete in the comfort of your own home or at work.
It consists of 8 modules in the form of downloadable pdf sheets, each covering a different aspect of customer service. Once you have read and worked through the 8 modules (24pgs), participants will complete the 20 minute multiple choice end assessment. Achieve the 70% pass mark and you will receive a Welcome to Excellence certificate.
Customer Service Excellence covers:
1. Why customer service is so important
2. Customer insight and service excellence
3. The service offer and the customer promise
4. The customer’s journey
5. Customer loyalty and value
6. Communicating with customers
7. The emotional component of service
8. Resolving problems and improving service