Welcome to Excellence have put together a short ‘remote learning’ course -'Customer Service Excellence' that you can complete in the comfort of your own home or at work.
It consists of 8 modules in the form of downloadable pdf sheets, each covering a different aspect of customer service. Once you have read and worked through the 8 modules (24pgs), participants will complete the 20 minute multiple choice end assessment. Achieve the 70% pass mark and you will receive a Welcome to Excellence certificate.
Customer Service Excellence covers:
1. Why customer service is so important
2. Customer insight and service excellence
3. The service offer and the customer promise
4. The customer’s journey
5. Customer loyalty and value
6. Communicating with customers
7. The emotional component of service
8. Resolving problems and improving service
Customer Service Excellence - Remote Learning Course
Please make sure the quantity selected matches the number of participants you wish to register for this course.
Once you have your ordered your Customer Service Excellence training package you will instantly be sent a confirmation email, payment receipt and an invoice to download for your records. Within 48 hours you will recieve a welcome email from our training team, along with a link and password to access the training materials.