Skills & Training

Welcome to Excellence is a UK wide brand you can trust with over 410,000 people already having participated in our courses.


We are one of the largest providers of customer service training in the South East of England and we constantly update and improve our programmes because we know that delivering outstanding service is key to business success.


Our short one day courses deliver real results that can help transform your customer journey, boost sales and develop your business through tailored and specialist customer service courses, sales and marketing, leadership and management, green tourism, and much more. For a full list of courses and a breakdown of course content visit the dedicated Welcome to Excellence website. 

We offer a full range of flexible and focused training solutions including short on-line modular sessions, open courses, in-house programmes, train the trainer briefings and bespoke packages.   


We are specialists in hospitality, leisure, passenger transport, travel and tourism, however, our client list is extensive and we also work with other business sectors and companies of all sizes including distribution, retail, financial services, healthcare, call centres, local authorities, education, museums, volunteers and many more. To find out more and chat through options please get in touch with the Training Team.

Get in Touch

If you would like to find out more about how TSE Training can help your organisation please contact us on:

Tel: 023 8062 5533     Email: training@tourismse.com

Book A Course
Coming Soon!
Welcome to Excellence offers a wide range of cost effective and flexible training options to suit business and participant needs.
TSE's usual calendar of bookable events for businesses across South East England is currently under review due to Covid-19.
Browse our latest news and how likeminded businesses have driven efficiency and standards in training.
Whether you're attending a  training course or looking for information, here are some of the most commonly asked questions.
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Our Training Courses focus on providing participants with the knowledge, skills and confidence to apply learning in the workplace straight away. There is time to explore individual needs as well as time to share experiences with other participants during the training sessions.  We provide comprehensive workbooks and materials as reference guides to help put learning into practice. 

We run a schedule of regional open courses throughout the year and these are bookable in advance. As well as face-to-face sessions we can deliver some topics through shorter online modular sessions. Both options provide opportunities for interaction and access to our comprehensive learning workbooks and resource materials.

NOTE: Our training courses are currently on hold due to the impact of Covid -19. Please email training@tourismse.com to express your interest.

Book a Course

Frequently Asked Questions

Do any of your courses lead to a qualification?

Attendance on Welcome Host Gold can lead to a nationally recognised City & Guilds Level 2 Award. This option requires learners to take a multiple choice examination question paper at the end of the course. If successful, participants will achieve the City and Guilds qualification. Registration and certification fees are additional to course costs. Please check when booking.

We already run customer service training, can we dovetail with Welcome to Excellence courses?

Yes, we offer a range of options. We can map your content against any Welcome to Excellence course reflecting your businesses and learning objectives. We will work with you to add in specific company policies and standards and any relevant guidelines that may apply so that you and your staff can benefit from being part of a nationally recognised and industry led programme.

I would like to deliver Welcome to Excellence courses to my staff.  How do I become a trainer?

We can arrange for your own nominated in-house staff to become accredited Welcome to Excellence trainers for any of our courses. Trainer briefings are delivered by one of our specialist Associate Trainers either on site or through a modular on line session with a full set of professional materials supplied. You will then buy participant guides and training resources from us. This option means you are able to deliver content through shorter modules at a time to suit shift and working patterns. Please contact the Training Team for more information.

I want a course or some training that isn't listed.  What should I do?

Please do not hesitate to get in touch and we will try to provide whatever you need through our network of experienced trainers around the UK.

I am interested in Welcome to Excellence customer service training but I am not based in the South East, can you help?

We have a network of national Welcome to Excellence franchiser partners. Please contact us and we will put you in touch with your local accredited centre.

Are courses only available on scheduled dates?

No, we aim to be flexible and can schedule courses to meet group, business or local needs. If you have a number of participants wanting to take a course, we can discuss dates and locations with you over the telephone.

Registered Office:

© Copyright · The Southern and South East England Tourist Board trading as Tourism South East

All Rights Reserved · Registered in England, No. 1345038 ·

40 Chamberlayne Road, Eastleigh, Hampshire, SO50 5JH


023 8062 5400





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