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Skills & Training

Welcome to Excellence is a UK wide brand you can trust with over 410,000 people already having participated in our courses.


We are one of the largest providers of customer service training in the South East of England and we constantly update and improve our programmes because we know that delivering outstanding service is key to business success.


Our short one day courses deliver real results that can help transform your customer journey, boost sales and develop your business through tailored and specialist customer service courses, sales and marketing, leadership and management, green tourism, and much more. For a full list of courses and a breakdown of course content visit the dedicated Welcome to Excellence website. 

We offer a full range of flexible and focused training solutions including short on-line modular sessions, open courses, in-house programmes, train the trainer briefings and bespoke packages.   


We are specialists in hospitality, leisure, passenger transport, travel and tourism, however, our client list is extensive and we also work with other business sectors and companies of all sizes including distribution, retail, financial services, healthcare, call centres, local authorities, education, museums, volunteers and many more. To find out more and chat through options please get in touch with the Training Team.

Get in Touch

If you would like to find out more about how TSE Training can help your organisation please contact us on:

Tel: 023 8062 5533     Email:

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Welcome to Excellence offers a wide range of cost effective and flexible training options to suit business and participant needs.
Discover our range of remote learning solutions comprising of virtual classrooms, downloads and a free practical skills webinar.
Browse our latest news and how likeminded businesses have driven efficiency and standards in training.
Whether you're attending a  training course or looking for information, here are some of the most commonly asked questions.
Training Options
Training Courses
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Our Training Courses focus on providing participants with the knowledge, skills and confidence to apply learning in the workplace straight away. There is time to explore individual needs as well as time to share experiences with other participants during the training sessions.  We provide comprehensive workbooks and materials as reference guides to help put learning into practice. 

Discover our range of remote learning solutions comprising of virtual classrooms, downloads and a free practical skills webinar.

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Remote Learning Solutions
  • What do I get for my membership?
    Whether you are a destination, a local authority, town council, an attraction, an accommodation provider or a business offering services to the tourism and leisure sector, we have a comprehensive range of benefits.
  • When does the membership year start/finish?
    The TSE membership year runs from 1st April to 31st March for existing members, new members can now join throughout the year as calendar renewals.
  • How is my membership fee calculated?
    Membership fees are based on the package you choose, take a look at our membership pages for information on our Bronze, Silver, Gold and Platinum prices.
  • If I have more than one business can I join as a group?
    Yes, we have a group membership package available or alternatively you an join your businesses individually with packages that suit their need - please contact the membership team.
  • What happens if I want to join part way through the year?
    Yes, you can join us anytime and we will facilitate a calendar renewal for you.
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