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Welcome to Excellence and Changing Times 

Adapting to new ways of working to meet changing customer expectations will be key to business success.  We understand there will be limited time and resources available for training and our priority is to develop and offer more flexible delivery solutions to meet every need including:     

We are able to deliver short modular workshops using Zoom including Welcome to Excellence trainer briefings and return to work refreshers.  Our professional materials and resources will underpin on-line discussions with top tips and ideas on how to deliver memorable customer service experiences.    Participation will be facilitated by one of our accredited industry experts and reflect and explore new and changing customer expectations.

To find out more and chat through options please get in touch with the Training Team.

Online Workshop
On Line using Zoom
Open Courses

We run a schedule of open courses on set dates and locations across the TSE region and bookings can be made by individuals or employees from different organisations.    We provide an accredited Welcome to Excellence trainer, all course materials and light refreshments.   Participants benefit from being able to network and share ideas with others from a variety of businesses.     

 

We will ensure our open courses adhere to government guidelines that apply at the time of delivery.  

 

To find out more and chat through options please get in touch with the Training Team.

Professional Presentation
In Company/Inhouse

Our courses can be delivered on-site for a company, college, association, group or DMO.   You need to provide a venue, training equipment and light refreshments.  We  provide an accredited trainer, all participant materials and follow up certification.  

 

We are able to shape content so it picks up on particular themes, objectives or standards. 

 

To find out more and chat through options please get in touch with the Training Team.

Business Meeting
Tailor Made Programmes

Core content of Welcome to Excellence courses can be adapted and used as the basis for a bepoke programme which links to national customer service standards or we can develop new content from scratch. This includes using client branding, logos and photograhs. 

 

We provide a personal and professional approach with on-going advice and guidance throughout the process.     Past client list includes Brighton and Hove Buses, British Marine, VisitEngland, Visit Scotland, Champion Timber, Royal Museums of Greenwich and the Royal Free London NHS foundation Trust.

 

We have extensive experience of developing ambassador and local knowledge destination programmes including Great West Way Discovery Programme: Welcome and Experience Development, Staffordshire Ambassadors, Welcome to the South Downs, Welcoming Overseas Visitors and Welcome to Cornwall.

To find out more and chat through options please get in touch with the Training Team.

Working Together
Training Your Staff to Become In-house WelcometoExcellence Trainers

Some organisations or project partnerships want to make a course their own by nominating a team member to become a Welcome to Excellence accredited in-house trainer.  This options means content can be enhanced through embedding up to date company and government objectives and guidelines, company service standards and product knowledge.

 

Take a look at the trainer specifications to find out more.

 

Our well established trainer briefings are delivered your way either on-line or in house.    

To find out more and chat through options please get in touch with the Training Team.

Support Group
Endorsing Your Own Customer Service Training Programme 

This option can be arranged for larger organisations with their own in-house customer service package.   We offer professional advice and support you through the process of mapping content to national/Welcome to Excellence standards and the best way to maximise on budget.   Your staff will benefit from gaining national accreditation and your business will have a benchmark for customer service success. 

To find out more and chat through options please get in touch with the Training Team.

Rubber stamping that says 'Accredited'..

Registered Office:

© Copyright · The Southern and South East England Tourist Board trading as Tourism South East

All Rights Reserved · Registered in England, No. 1345038 ·

40 Chamberlayne Road, Eastleigh, Hampshire, SO50 5JH

Contact:

023 8062 5400

hello@tourismse.com

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