World-class Training Programmes Delivered Your Way
Remote Learning Options
From taster sessions to engaging, trainer-led zoom courses why not enhance your customer service skills from the comfort of your home or office. As well as learning transferable skills that can be used across roles, you will also discover how to add value to the customer’s experience resulting in more positive reviews and increased sales.
Discover more about our:
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Free 30 minute pre-recorded webinar
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£25pp downloadable Customer Service Excellence course
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Live virtual training via zoom by industry experts
The hugely successful Welcome to Excellence courses have primarily been delivered face-to-face using our highly experienced, accredited trainers. Without compromising on quality or content we are now offering more flexible delivery solutions to meet the changing needs of our customers.
Below you can explore our various training options.
Open Courses
We run a schedule of open courses on set dates and locations across the TSE region and bookings can be made by individuals or employees from different organisations. We provide an accredited Welcome to Excellence trainer, all course materials and light refreshments. Participants benefit from being able to network and share ideas with others from a variety of businesses.
We will ensure our open courses adhere to government guidelines that apply at the time of delivery.
To find out more and chat through options please get in touch with the Training Team.
In Company/Inhouse
Our courses can be delivered on-site for a company, college, association, group or DMO. You need to provide a venue, training equipment and light refreshments. We provide an accredited trainer, all participant materials and follow up certification.
We are able to shape content so it picks up on particular themes, objectives or standards.
To find out more and chat through options please get in touch with the Training Team.
Tailor Made Programmes
Core content of Welcome to Excellence courses can be adapted and used as the basis for a bepoke programme which links to national customer service standards or we can develop new content from scratch. This includes using client branding, logos and photograhs.
We provide a personal and professional approach with on-going advice and guidance throughout the process. Past client list includes Brighton and Hove Buses, British Marine, VisitEngland, Visit Scotland, Champion Timber, Royal Museums of Greenwich and the Royal Free London NHS foundation Trust.
We have extensive experience of developing ambassador and local knowledge destination programmes including Great West Way Discovery Programme: Welcome and Experience Development, Staffordshire Ambassadors, Welcome to the South Downs, Welcoming Overseas Visitors and Welcome to Cornwall.
To find out more and chat through options please get in touch with the Training Team.
Training Your Staff to Become In-house Welcome to Excellence Trainers
Some organisations or project partnerships want to make a course their own by nominating a team member to become a Welcome to Excellence accredited in-house trainer. This options means content can be enhanced through embedding up to date company and government objectives and guidelines, company service standards and product knowledge.
Take a look at the trainer specifications to find out more.
Our well established trainer briefings are delivered your way either on-line or in house.
To find out more and chat through options please get in touch with the Training Team.
Endorsing Your Own Customer Service Training Programme
This option can be arranged for larger organisations with their own in-house customer service package. We offer professional advice and support you through the process of mapping content to national/Welcome to Excellence standards and the best way to maximise on budget. Your staff will benefit from gaining national accreditation and your business will have a benchmark for customer service success.
To find out more and chat through options please get in touch with the Training Team.
