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Solent LEP have supported us in bringing this course to you at a one-off special price - only £10 plus VAT until September 2021!

There are 8 customer service modules to work through at your own pace and each topic is designed to enhance and refresh existing skills and knowledge.

You will cover:

• Why customer service is so important
• Customer insight and service excellence
• The service offer and the customer promise
• The customer's journey
• Customer loyalty and value
• Communicating with customers
• The emotional components of service
• Resolving problems and improving service

NOTE: This course is specifically for businesses and individuals in the Solent LEP area.

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