Working in partnership with Solent LEP this new online customer services learning programme has been developed for businesses and individuals in the Solent LEP area. It is available for just £10 person until the end of September 2021.
There are 8 customer service modules to work through at your own pace and each topic is designed to enhance and refresh existing skills and knowledge.
You will cover:
• Why customer service is so important
• Customer insight and service excellence
• The service offer and the customer promise
• The customer's journey
• Customer loyalty and value
• Communicating with customers
• The emotional components of service
• Resolving problems and improving service
(Maximum 10 free places per business)
10 FREE COURSES PER BUSINESS
As part of English Tourism Week we are offering 10 FREE course places per business (WORTH £100) to help upskill your staff.
Enter LEPFREECOURSE at the checkout. No purchase necessary.
(Maximum 10 free places per business. For businesses booking more than 10 places, the additional places will be invoiced at the usual rate of £10pp)
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