A two half day training course that covers the core skills needed to deliver excellent customer service in an ever changing industry. It is highly flexible and can be tailored to include skills and knowledge specific to destinations and businesses.
 
Session 1 (10am to 12.30pm)
Setting the scene… the importance of great service 
Perfecting your offer – attracting and retaining customers 
Understanding your customers; managing and exceeding expectations 
Building loyalty and gaining a competitive edge 
Working as a team to deliver a memorable service experience 
Meeting additional needs 
 
Session 2 (10am to 12.30pm)
Connecting and communicating – face to face, on the phone, online 
Building rapport and trust, engaging and inspiring 
Gaining feedback and handling challenges 
Contributing to the sales effort 
Becoming an ambassador for your business 
 
The course is competitively priced at £90 per person
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Date not suitable? If you are interested in this course, but these dates are not suitable please email training@tourismse.com to express your interest in future sessions.
 
Minimum session numbers apply.  We reserve the right to re-arrange course dates if required. Maximum numbers for the course is 16.