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An inspirational two half day training course for supervisors and managers working in service sector organisations and also students preparing for a management career. It looks at how to lead, develop and motivate staff so that the whole team delivers world-class customer service that delivers bottom line business benefits.


Session 1 (10am to 1pm)

  • Components of great customer service
  • Organisational, team and individual objectives
  • Effective delegation
  • Managing change


Session 2 (10am - 1pm)

  • Defining your own leadership style
  • How to motivate and inspire your team
  • How to respond to diversity in your team
  • Effective communication
  • How to deal with problems


The course is competitively priced at £95 per person 

Date not suitable? If you are interested in this courses, but these dates are not suitable please email to express you interested in future sessions


Minimum session numbers apply.  We reserve the right to re-arrange course dates if required. Maximum numbers for the course is 12. 


Lead, Motivate & Succeed - Full Course

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