An inspirational two half day training course for supervisors and managers working in service sector organisations and also students preparing for a management career. It looks at how to lead, develop and motivate staff so that the whole team delivers world-class customer service that delivers bottom line business benefits.
 
Session 1 (10am to 1pm)
Components of great customer service
Organisational, team and individual objectives
Effective delegation
Managing change
 
Session 2 (10am - 1pm)
Defining your own leadership style
How to motivate and inspire your team
How to respond to diversity in your team
Effective communication
How to deal with problems
 
The course is competitively priced at £95 per person 
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Date not suitable? If you are interested in this courses, but these dates are not suitable please email training@tourismse.com to express you interested in future sessions
 
Minimum session numbers apply.  We reserve the right to re-arrange course dates if required. Maximum numbers for the course is 12.