Join Amy Kirkland our experienced Welcome to Excellence Trainer as she delivers THREE, 2 hour interactive sessions in February 2021, 


Each session outline is listed below . Individuals attending all 3 sessions and SAVE £15.


Exceeding Expectations - Tues 8th March 2021 - 10-12 Noon

  • Understanding visitor expectations
  • Booking and pre-arrival
  • Welcome and first impressions
  • Engaging visitors and building confidence


Handling Challenges - Thursday 18th March 2021 - 10-12 Noon

  • The challenges presented by the 'new normal'
  • Anticipating 'niggles' and managing expectations
  • Handling complaints
  • Encouraging visitors to 'repeat and recommend'


Welcoming Everyone- Weds 24th March 2021 - 10-12 Noon

  • The benefits of an accessible service
  • Visible and hidden disabilites
  • A positive welcoming approach
  • Tailoring service to be accessible to all


On completion of all three sessions individuals will recieve a Welcome To Excellence Certificate.


Minimum session numbers apply.  We reserve the right to re-arrange course dates if required. Maximum numbers for the course is 16. 




BUY ALL THREE X 2hr trainer-led Zoom session -

Session Dates
  • On booking you will receive confirmation of your payment and course booking via email. Close to the course date, our training team will send you the Zoom link to access the session, along with any other information you will need. 

Registered Office:

© Copyright · The Southern and South East England Tourist Board trading as Tourism South East

All Rights Reserved · Registered in England, No. 1345038 ·

40 Chamberlayne Road, Eastleigh, Hampshire, SO50 5JH


023 8062 5400





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