Join us for a 2 hour interactive trainer led session with our Welcome to Excellence trainer Amy Kirkland. During this session you will cover;


  • Understanding visitor expectations
  • Booking and pre-arrival
  • Welcome and first impressions
  • Engaging visitors and building confidence

Minimum session numbers apply. We reserve the right to re-arrange course dates if required. Maximum numbers for the course is 16.

2hr trainer-led Zoom session - Exceeding Expectations

Session Dates
  • On booking you will receive confirmation of your payment and course booking via email. Close to the course date, our training team will send you the Zoom link to access the session, along with any other information you will need. 

Registered Office:

© Copyright · The Southern and South East England Tourist Board trading as Tourism South East

All Rights Reserved · Registered in England, No. 1345038 ·

40 Chamberlayne Road, Eastleigh, Hampshire, SO50 5JH


023 8062 5400





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