Join us for a 2 hour interactive trainer led session with our Welcome to Excellence trainer Amy Kirkland. During this session you will cover;
- The challenges presented by the 'new normal'
- Anticipating 'niggles' and managing expectations
- Handling complaints
- Encouraging visitors to 'repeat and recommend'
Minimum session numbers apply. We reserve the right to re-arrange course dates if required. Maximum numbers for the course is 16.
2hr trainer-led Zoom session - - Handling Challenges
On booking you will receive confirmation of your payment and course booking via email. Close to the course date, our training team will send you the Zoom link to access the session, along with any other information you will need.