• Tourism South East

The South East is seeing stars with a double Tourism victory for the first time!

Hovertravel Handling Agent Lorry Middleton has become the South East’s first ever double winner of both the regional and national Tourism Superstar Award. This coveted national prize – co-launched by the Daily Mirror Newspaper and the national tourist body VisitEngland - recognises the outstanding achievement and customer service excellence of an individual working in the British tourism industry; and will be awarded to Lorry at a Virtual Awards ceremony on the 17th August 2020.

Tourism is one of the most vital sectors in the UK; employing over 2 million people and generating £106 billion a year. As tourism businesses reopen following a nationwide lockdown, the customer service staff will find themselves at the very forefront of ensuring rich experiences for their visitors. Those working in tourism and hospitality will need to follow Lorry’s example, and go that extra mile to ensure their customers feel safe, happy and fully enjoy their experience. Now, more than ever, customer service will be the vital cog in the wheel of consumer satisfaction.

Welcome to Excellence, who sponsor the regional tourism superstar award, is the most successful customer service training initiative in the UK, having trained over 400,000 people and are specialists in the tourism and hospitality industries.

The one-day customer service courses, delivered by highly trained specialists, can be adapted to meet each business’s individual needs and regular clients include not only the biggest names in tourism and leisure but also thousands of small businesses across the country. The courses are also frequently updated to reflect changing conditions and legislation so are relevant to the current pressures and challenges that tourism businesses face today.

Visit https://www.welcometoexcellence.co.uk or call 023 8062 5533 to understand how Welcome to Excellence can help transform your customer service team into tomorrow’s Tourism Superstars.

26 views0 comments