The latest business to forge a new relationship with Welcome to Excellence is holiday parks’ business, Cove Communities. Already an established and successful group in the USA and Canada, Cove is investing heavily in the UK, with four parks already in its portfolio, and with ambitions to expand in the next few years. For 2022, all Cove UK parks will align their guest service and cultural training events with Welcome to Excellence, awarding the badge and certificate to team members who exemplify great service and attitude.
Culture and Development Adviser Owen Broomfield, pictured here at Bunn Leisure in Selsey, receiving his City and Guilds Level 2 Award from Sue Gill, says, “The Welcome to Excellence programme is in perfect synergy with the Cove values of Hospitality, Excellence, Passion, Trustworthiness, Stewardship and Kindness. We were very keen to work with TSE so that our wonderful team members receive official recognition for all they do for our guests. I am very proud to have passed my City and Guilds so I can ensure we instil consistently high levels of service throughout all our parks.”