Frequently Asked Questions

Do your courses lead to qualifications?

Welcome Host Gold, a new customer service course, can lead to a nationally-recognised City & Guilds Level Two Award.  For a small extra fee, candidates can sit a formal multiple choice examination at the end of the course.  If they are successful, they will receive the City & Guilds qualification.

We already run customer service training, can we dovetail with Welcome to Excellence courses?

Yes, we offer many flexible options.  We can map your course against any of the Welcome to Excellence courses to suit your needs and to make sure core skills and knowledge content are included and your own business content is maintained. 

We can tailor our courses to reflect your culture, operating processes, policies and language.  Your staff can develop essential new, or advanced, skills in the context of their daily work.

You may have an existing in-house course and want to give people the chance to gain a qualification.  We can map your course against Welcome Host.

I would like to deliver Welcome to Excellence courses to my staff.  How do I become a trainer?

Often it is more cost effective for larger organisations to nominate a member of staff who has relevant training experience.  A ‘trainer briefing’ is delivered by an experienced master trainer. Venues are conveniently located and can be arranged as open courses, with a mix of delegates or, for any organisation with a number of trainers; an in-house course can be arranged.  Please contact us for further information or to book onto a trainer briefing.

I want a course or some training that isn't listed.  What should I do?

Please get in touch and we will aim to help find the training you need through our network of contacts across the South East.

I am interested in Welcome to Excellence customer service training but I am not based in the South East, can you help?

We have national responsibility for developing and helping deliver the Welcome to Excellence suite of courses.  Please contact us and we will put you in touch with accredited Welcome to Excellence training providers who are local to you.

Are courses only available on the scheduled dates?

No, we aim to be flexible and we can schedule courses to meet the individuals business - or groups - needs.  If you have a number of delegates wanting to take a course, please get in touch and we can discuss dates and locations.