Training department at Tourism South East

Case Study: Macdonald Windsor Hotel

The new jewel in Windsor's Crown

Opened in September 2010, the new Macdonald Windsor Hotel, situated 2 minutes walk from the gates of Windsor Castle offers 120 luxury bedrooms in the heart of the historic town.

MacDonald Hotels had their own in house training course but wanted to experience different ways and different ideas of delivery and content.

'One of the reasons for doing the course was that they needed new employees trained and the existing managers to experience an up to date energising course that highlighted the importance of customer care' stated Charlotte McCarthy, HR manager.

'The team, including managers, participated fully and were all very positive about Welcome Host Gold. The whole day was very enjoyable with lots of activities. The biggest benefit was team building as the course gave lots of opportunities for interaction.

The trainer was fantastic very experienced and professional. The team decided that every member of staff from every department should go on courses like this one'.

The impact of participating on the course gave a thorough understanding of customer care and renewed enthusiasm.

The City and Guilds exam gave a challenge and a worthwhile qualification.

What People Say

All those that attended have commented on how much they enjoyed the day and, most importantly, have been discussing how they can put what they have learnt into practice. What more could we ask for?

Fire Fighters Charity

The training was of a very good quality and highly relevant to our needs at Beaulieu and provided a great opportunity to help some of our supervisors.

Beaulieu Enterprises