Lead, Motivate & Succeed

Skills & Training

Lead, Motivate & Succeed

Lead, Motivate and Succeed is a stimulating and inspiring one-day customer service training management course that will empower first-time managers and supervisors to get the most out of their team.

Who is the course intended for?

First time line managers and supervisors that work within accommodation/catering, travel/transport, leisure/entertainment and retail.

What will I gain from the course

  • How to develop the skills to manage staff effectively
  • How to become an inspirational team leader
  • Discover the latest thinking on how you can motivate your team
  • Enable you to plan and lead an improvement programme designed to deliver great customer service in your organisation
 

Duration:

One Day
 

Do I need previous skills & knowledge?

No

What does the course cover?
 
  1. Setting objectives
    • Vision and mission
    • Components of great customer service
    • Organisational, team and individual objectives
  1.  Effective delegation
    • Advantages
    • How to avoid the pitfalls
    • The seven steps
  1. Managing change
    • Attitudes to change
    • Do's and Don'ts
    • Changing the culture
  1. How to be a postive leader
    • What makes a good leader
    • The difference between leading and managing
    • Leadership styles
    • Defining your own leadership style
    • Action-centred leadership
  1. How to motivate and inspire your team
    • What motivates people?
    • How to respond to diversity in your team
    • Effective communication
    • Focus on skills
    • Create the culture
  1. Manage your team
    • How to set standards
    • How to deal with problems
    • Negotiation
    • You as the leader and manager
 

Course Method:

  • Group discussion
  • Video presentation/clips
  • Case studies and activities

 

Assessment:

A short multiple choice test at the end of the day.

Price:

£95pp 

Tourism South East members receive a 10% discount 

Contact:

Contact Sarah Hogger, Training Executive for the South East, on 023 8062 5438 or shogger@tourismse.com

To reserve a space on this course, please complete a booking form (This form can only be submitted electronically using internet explorer, it can however be printed using Google Chrome.)

 

Open course dates and venues

Thu Jan 25, 2018
Tonbridge, Kent