Macdonald Windsor Hotel
The Macdonald Windsor Hotel, situated 2 minutes walk from the gates of Windsor Castle, offers 120 luxury bedrooms in the heart of the historic town.
Since its opening in 2010, Chalotte McCarthy, HR Manager, has been keen for staff to to experience customer service training in a different way, allowing the course content and delivery to be interactive and tailored to the business.
Charlotte says 'One of the initial reasons for doing the course was the Hotel needed new employees trained and the existing managers to experience an up to date energising course that highlighted the importance of customer care'.
'The team, including managers, participated fully and were all very positive about Welcome Host Gold. The whole day was very enjoyable with lots of activities. The biggest benefit was team building as the course gave lots of opportunities for interaction. The trainer was fantastic, very experienced and professional. The team decided that every member of staff from every department should go on courses like this one'.
The impact of participating on the course gave a thorough understanding of customer care and renewed enthusiasm, whilst the level 2 City and Guilds exam gave a challenge and a worthwhile qualification.