Tourism South East Annual General Meeting and Tourism Conference 2017

News & Events

Tourism South East Annual General Meeting and Tourism Conference 2017


Tourism South East will be holding its AGM & Conference on Thursday 21st September 2017 10.30- 15.30 at the Safari Hotel , Chessington World of Adventures, Surrey. 

Customers are more demanding and have higher expectations of their visitor experience than ever before - this year’s Conference will help you determine what is the ‘New Normal’ for the visitor experience and how to meet and exceed those demands.

Is it Technology? Is it Product? Is it People?

Speakers already confirmed are:


Sharon Orrell

Head of Visitor Research at VisitEngland who will bring us fully up to date with the extensive new research that has been undertaken using the Discover England Fund that will give insight on visitor motivation and decision making processes.


Kurt Janson 

Tourism Alliance – returning to the Conference after missing last year – and what a year! Kurt will bring us up to speed on what is beginning to create the framework for the ‘New Normal’. In particular, tourism’s role in the Government’s new Industrial Strategy and the unfolding implications of Brexit.


From the tourism industry Bob O’Connor, Managing Director at Howletts and Port Lympne’s Wild Animal Parks  will provide a fascinating insight into how Port Lympne, one of the region’s most successful wildlife attractions is now drawing more people to stay on site than to visit (and what that has done to the bottom line).


There will also be informative workshops on the latest in technology development that the tourism industry can benefit from and also how to deal more effectively with the most complex interaction of all – people! Amy Kirkland from Kirkland Training and fresh from her successful delivery of Welcome to Excellence training to Warner Brothers, will explain and advise on the latest ways you can exceed customer expectations.

Come and join us for this 'must attend' event. For registration NOW please contact the membership department at or call 02380 625 544



 To view last year's event at Epsom Downs Racecourse click here