Book Now! Training Day - Delivering Service Excellence

Event Diary

Book Now! Training Day - Delivering Service Excellence
Feb 18, 2020

18th February 2020, Winchester Hotel and Spa


With service excellence, there are no losers. Customers win. Employees win. The organisation wins. Delivering first-class service is a successful strategy for everyone.

The Delivering Service Excellence course is for non-tourism businesses and covers the essential customer service techniques enabling you to identify your customer's needs and provide a level of service that ensures loyalty and increases business.

You will look at how to:

  • identify what your organisation has to offer customers
  • understand who your customers are, what they need and what they expect
  • identify the key elements of customer service excellence
  • create a positive impression and enhance the image of your organisation
  • communicate and establish a rapport with customers
  • choose appropriate behaviour for different customer service situations
  • work with your colleagues to deliver excellent service on a consistent basis
  • deal effectively with situations where customer expectations have not been met
  • identify methods of promoting your organisation and help achieve more business
  • review your performance and plan for customer service improvement

Only £90pp (+ £20 to sit the city and guilds exam)

Contact Heather Bennett in the Training team to secure your place.

Tel. 02380 625 438

Email: [email protected]