27th November 2019, Hilton, Brighton
This one-day course has been developed in response to widespread demand. It aims to help supervisors and managers to lead, develop and motivate their staff so that the whole team delivers world-class customer service.
It is ideal for first-time line managers and supervisors working in the hospitality, leisure, travel, tourism, retail or financial sectors. The course is equally suited for students preparing for employment in the service sector.
You will look at how to:
- set objectives for organisations, teams and individuals
- improve your management and leadership skills
- communicate effectively
- create a customer-focused culture within a team
- deal with any problems and handle difficult situations
Contact Heather Bennett in the Training team to secure your place.
Tel. 02380 625 438
Email: [email protected]