Trainees Snapped up by The Needles Park

Isle of Wight

Trainees Snapped up by The Needles Park

TSE in collaboration with Job Centre Plus and Isle of Wight College delivered a pilot project in 2012, delivering customer service training for people who are unemployed and looking to work in the tourism industry.

The aim of the pilot was to give candidates two days training focusing on a particular part of the industry, with the outcome of those attending receiving an Island Welcomes (Welcome Host Gold) certificate and City and Guilds Level 2 Customer Service Award. Candidates attended for 5 days in total, and also received a First Aid at Work certificate.

The Needles Park took part in the initiative and the Training Coordinator, Naomi Søndergaard, interviewed all 6 of the course attendees and was so impressed with the high calibre of interviewee that the Needles Park offered seasonal work to all 6 candidates.

Gavin Pullman, Catering Manager comments:

"It was refreshing to interview people who were enthusiastic about the prospect of working in catering. Each candidate has bought a different skill set to the job and they have all been happy to learn all aspects of catering. Naomi played a key role in assessing candidates’ suitability for our park."

One of the parks new employees, Terence Daly, who is working on the Chairlift added ‘I had been out of work since October, the course was very informative, I noticed it in the Job Centre and volunteered to go on the first aid course and training and was gladly given an interview by the Needles Park. Naomi gave me all the info I needed and she was very informative. Since I came to the Needles Park I have really enjoyed it and everyone is really nice’.

The Needles Park General Manager, Marino Zanti added that he had every intention that the Needles Park would be involved with the scheme again in 2013.

The Isle of Wight College Contracts co-ordinator Cath Love commented:

"The College in Partnership with JCP has been designing and delivering training packages for the unemployed across the Island. The College were very keen to work with TSE and the Needles and we are delighted at the success of this project."

If any employers would like to know more about the scheme contact Kerrie Honey at Jobcentre Plus on  01983 273166.

To find out more about The Needles Park visit their website.