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Development department at Tourism South East

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Energy Performance Certificates

Energy Performance Certificates are required for building, selling or letting a property. The certificates provide information on the energy efficiency of a building and give a grade from A to G depending on the building's efficiency. Holiday let properties are generally exempt from the EPC requirement because they tend to be provided under a 'Licence Agreement' rather than a 'Tenancy Agreement'. Only holiday lets that last for more than 3 months to one visitor will require an EPC. For more information on the Certificates and how to get your premises assessed visit the Directgov page here. For a list of government approved assesors click here.
 

Consumer Protection Laws

The Consumer Protection from Unfair Trading Regulations 2008 harmonise EU law making it easier for traders based in one Member State to market and sell their products to consumers in other Member States. It gives consumers greater confidence to shop in the UK, and across borders, by providing a high common standard of consumer protection.The regulations provide a framework for determining whether certain practices are misleading, aggressive or lack due diligence on the basis that such actions would alter the behaviour of the average customer. One specific practice that is outlawed is advertising an outdated or fraudulent quality accreditation rating.
A copy of the comprehensive guidance is available here

Corporate Manslaughter Legislation

The Corporate Manslaughter and Corporate Homicide Act amends failings in existing legislation where it is difficult to prosecute large organisations due to the need to indentify the individual people in the organisation that were responsible for a breach in the duty to care to employees or customers. It is convict organisations whose senior managers have breached their duty of care and caused the death of an employee or customer by holding all employers accountable for the actions and decisions of their senior managers. In addition, this legislation increases the penalties for convicted companies and they may be forced to publicise their offence. It is therefore more important than ever that all businesses revise their health and safety policies and procedures. In doing so they should:· Identify potential areas for risk and address them immediately· Check all health and safety policies are up-to-date and regularly reviewed· Ensure all staff are trained in health and safety and are aware of the implications of the new legislation.

For more information follow this link to the Ministry of Justice website
 

Retail

The legal age at which people can buy tobacco products is eighteen, inline with the age for purchasing alcohol. All vending machines must carry the appropriate signage.
 

Smoking

The ban on smoking in all enclosed public spaces came in to force on 1st July 2007. This applies to all businesses in the tourism sector. However there are a small number of excemptions for accommodation businesses. To find out more visit smokefreeengland.co.uk
 

Equality

The sexual orientation regulations legislate against discrimination in the provision of goods and services based on sexual orientation. It is illegal to refuse booking from guests on the basis of their sexuality.

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