Meet the TSE Team

Meet the TSE Team

For full details of the services please go to the Services and Support tab

Full contact details can be accessed from the Member/Partner login area:

Corporate Services

Nigel Smith, Chief Executive 

Peter CollingTourism Services

Paul Oliver, Management Accountant/Company Secretary

Lin Lancefield, Finance Manager 

Matthew Feldwick,  Finance Officer

Membership Team

If you would like to join us, have a query or just want to give some feedback please don't hesitate to contact one of the team:

Membership team: 023 8062 5544

Georgina Coleman, Membership Manager 023 8062 5451 

Jeanette Howse BME, Business Development Executive for Berkshire, Buckinghamshire and Oxford, Mobile 07917 162 876

Holly Austen, Business Development Executive for Hampshire, Surrey, Sussex and Kent.  Holly is currently on maternity leave, please contact the membership team on 02380 625 544

Julie Lewis, Membership Coordinator

Destination Partnerships

Elaine ColleyDestination Partnerships and Business Development Manager

Irene Caswell, Destination PR Manager 

Marketing Team

Fran Downton Senior Marketing Manager

Jane Chivers International Travel Trade Executive

Please contact one of the marketing team to find out more about the marketing campaigns we run:

Marketing team: 023 8062 5500

Group Travel

If you specialise in the group travel market and want to find out how to get involved in our Group Travel Guide and the exhibitions TSE coordinates please contact:

Group Travel team: 023 8062 5516 or 023 8062 5500

International Marketing and Contracts

Fran Downtown, Senior Marketing  Manager

Jane Chivers, International Marketing Executive 

MICE (Meetings, Incentive, Conference and Events) Campaign

Meet Beyond London

Elaine Colley Business Development Manager

Digital Team 

Contact the Marketing team if you are interested in website advertising, email marketing, digital support for projects or digital training.

Or call the Marketing Team on 023 8062 5500

Training Team

To find out more about the full range of training courses and services TSE offers contact:

Training team: 023 8062 5533

Sue Gill, Training Services Director 

Chris Murphy, Project Training Manager

Jane Curtis, Training Executive

Sarah Hogger - Training Executive

Research and Development Team

Our research team deliver a wide range of specialist research services including visitor surveys, economic impact analysis and mobile/QR code enabled solutions, contact:

Research team: 023 8062 5522

Kerry Rayment, Fieldwork and Research Manager

Visitor Services

Please contact the visitor services team to discuss how they can help manage tourist information centres on your behalf or if you would like to take advantage of our competitve discounts on books, maps and guides.

Visitor services team: 023 8062 5485

Teresa O'Kelly, Head of Visitor Services

Graham Haynes Visitor Services Co-ordinator


Irene Caswell PR Manager